As businesses grow or change, they can often get stuck or stagnant. Taking your organization to the next level can be daunting, overwhelming and frustrating.

At Pearl Operational Design (PoD), my team and I work alongside your senior leadership team to thoroughly understand your organization’s unique goals and objectives.

Results-driven and customer focused, we take a holistic and comprehensive perspective to analyze:
• Operational Strategy: to align business strategy with key resources.
• Operational Management: to manage execution and implement changes.
• Project Management: to deliver key strategic objectives on time and on budget.
• Process Improvement and Quality - to ensure you are effective and efficient
• Organizational Culture: to fully engage team members and align outcomes with strategic goals.
• IT Enablement: to drive technology solutions that deliver upon the value proposition.
Leveraging my background in engineering, I take a practical, foundational and analytical approach to solving operational problems, and focus on optimizing both your company’s processes and capabilities.

Combining my education, including my MBA from Rotman School of Management, along with my experience as a senior leader at organizations including Manulife Financial and Loblaw, I know how to ask insightful questions that uncover the core issues that matter.

I’m passionate about taking on challenges that are layered and complex. Working alongside our client as a trusted partner, we immerse ourselves in the organization to understand its nuances, and analyze existing data to uncover the potentially hidden obstacles that can prevent organizational growth.

At PoD, we believe one of the key factors for success is prioritizing your corporate culture so we can empower, educate, inspire and motivate your team members. By focusing on internal capabilities, we can build skillsets and align organizational practices with your core values, we can help you and your team prepare for the future in an ever-changing world.

In addition to leading the team at PoD, I am also extremely passionate about education. I am a part-time Lecturer at the University of Toronto, Rotman School of Management, I actively volunteer, and am a public speaker at events such as Gartner and Cari-code. I also thoroughly enjoy learning about new cultures.

If you would like to obtain a quote for services, or would like me to speak at your event, please contact me at 437-900-2900 or hlord@pearloperationaldesign.com