Co-President and IT Director
GCS TECHNOLOGIE June. 2014 until now
IT consulting company offering a range of innovative information technology solutions and services.

IT Manager March 2013 – May 2014
Global System Integration (SIG) (Montreal - Canada.)

IT Operation Manager Jun-2010- Feb-2013
Tel-comsystems (Montréal, Canada)

Operation Manage Dec-2007 to Feb-2009
United Call Center Solution (UCCS) (Dom. - Rep.)
 Negotiate and maintain permanent contact with local and international clients;
 Implement new strategies and tactics of the project;
 Establish goals for the agents of the center;
 Achieve budget revenue and expenditure of the center;
 Ensure the achievement of financial objectives (income, expenses and utility);
 Operational reviews with supervisors and the project client;
 Ensure completion and metric center;
 Evaluate the work of employees under their responsibility.

Quality Control (QA) 2004-2007
Amov IT (America Movil IT) (Dom-Rep)
 Evaluate the work of supervisors in their responsibility;
 Evaluate the production, quality and benefits on the basis of metric;
 Provide individual coaching to the employee and supervisors of the project in order to achieve the objective of the company.

Quality Control (QA) 2002-2004
Verizon (VZ IT) (Dom-Rep)
 Evaluate the work of supervisors in their responsibility;
 Evaluate the production, quality and benefits on the basis of metric;
 Provide individual coaching to the employee and supervisors of the project in order to achieve the objective of the company.

Customer Service 2000-2002
Infotel (Dom-Rep)
 Answer to the customer needs;
 Analyze the request of the customer and provide information according to the needs;
 Provide information to customers about services and their accounts.